Title:  Customer Service Specialist

Reporting to the Team Lead, Customer Service, the Customer Service Speciaist provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers.  

• Works closely with one or more marketing sales managers to assist them in managing their territories and product lines
• Provides daily customer service to lubricants customers
• Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry
• Maintains customer files and all associated records
• Validates current pricing as applicable to Customer Service transactions
• Advises Technical Group of data requests affecting customer specifications
• Communicates with Credit Department for release or hold of orders
• Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP
• Verifies orders meet established shipping guidelines and advises customer if changes are needed
• Validates customer information set up in SAP master data is entered accurate and timely
• Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs
• Determines validity of the order, verifying compliance with the master data that governs the transaction
• Manages order changes or cancellations
• Prepares and sends response letters for blanket purchase order acknowledgements
• Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced
• Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues
• Communicates with other departments to ensure customer requirements are met
• Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day
• Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met

   Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

  A minimum of one year of experience in sales administration is preferred.

A minimum of a High School Diploma or equivalent is required.  A Bachelors Degree in marketing or business administration is preferred.

Strong organizational skills; adept at time management and multi-tasking. Proficient with MS Office Products and applicable mainframe applications (e.g. SAP). Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.

Office based with up to 5% travel by land and air required. Subject to all weather and varying road conditions.

This job posting is to fill an existing vacancy within our organization

Our hiring process incorporates AI tools to assist in the recruitment process

This role is based out of our Plymouth Meeting, PA office

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

Job conditions require sitting, talking or hearing, making visual inspections, making precise finger and hand movements, reaching or grasping, perceiving color differences. Job conditions may require standing, walking twisting, stooping, crouching, kneeling, lifting and/or carrying up to 10lbs, pushing and/or pulling up to 10lbs, and climbing up to 3ft

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.