Title:  Point of Sale Technical Support

HF Sinclair is seeking a Point-of-Sale Technical Support professional to join our team in Salt Lake City, UT. You will handle various calls related to gas station point-of-sale (POS) system installations, site level inquiries as well as some consumer inquiries. Under general supervision, audits and modifies credit card system profiles and mobile payment configurations.

•    Provide support primarily through email and phone, anticipating moderate to high call volumes that may fluctuate.
•    Handles requests from field technicians resolving issues related to credit cards and mobile payment processing.
•    Coordinates technical and system inquiries on POS equipment from gas station owners and operators at all levels.
•    Assist in configuration, setup, and testing of DINOPAY mobile payment application. 
•    Ensures ongoing and clear communication with end-users during each stage of their issue or service request this would include cases and tickets.
•    Perform technical problem-solving for equipment supplied by HF Sinclair.
•    Resolving credit card processing issues and correcting/editing transactions for locations. 

 

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

A minimum 2 – 3 years of helpdesk or desktop technician experience is required. 

A minimum of a High School Diploma or equivalent is required. 

Working knowledge of credit card processing and point of sale functionality. Understanding and the use of Payment Apps on Android or iPhone devices. Intermediate-level computer skills including Microsoft Word, Excel and Outlook. Decision-making, analytical, problem solving and excellent interpersonal skills with the ability to effectively communicate with others.

 

PREFERRED SKILLS:
Prior computer helpdesk and minor networking experience. Convenance store experience, including fueling stations accepting payments inside and pay at the pump.

None.

The 8-hour shift is Monday through Friday between 7:00 to 7:00 with a hybrid schedule after completion of training. Some Overtime may be needed on occasion.   

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.